The state of Mobile & Broadband customer support 2022


About the study

This survey was conducted by Subtonomy and our research partner NextResearch & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of telcos’ customer support offerings. In this report we use the term ‘telcos’ to refer to both fixed and mobile providers of telephony and broadband services.

The results are based on answers from Swedish end-users in April 2022, as well as findings from previous research.

Let’s take a look!