CUSTOMER SUCCESS STORY: Telia Finland

10 keys to success in an cross-division implementation project

Under the leadership of Epic Owner Markku Anttila, Telia Finland has implemented a completely new service assurance solution for analyzing and simplifying troubleshooting of mobile networks for customer service in just a few months. The target has been

- to streamline the daily business in customer service
- become more cost-effective
- launch innovative service solutions for customers - stand out in the competition.

Let’s take a look!