About the customer case
Telia Sweden is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience.
In particular, Telia identified the potential to improve the handling of mobile support cases
- to increase the efficiency of its second-line technical support by up to 50%
- upgrade the performance of its own employees by giving them more intuitive tools
- improve its employees onboarding process with demonstrable results.
Let’s take a look!